Tracking order
Track Your Order
At HaloVivo, we understand how exciting it is to receive your order. That's why we provide multiple ways for you to track your package every step of the way.
How to Track Your Order
- Order Confirmation: After placing your order, you'll receive an email confirmation with your order details.
- Shipping Notification: Once your order is shipped, we'll send you another email containing your tracking number and carrier information.
- Tracking Your Package: Use the provided tracking number to monitor your package's journey.
Where to Track Your Package
You can track your package directly through our website by logging into your account and viewing your order history. Alternatively, you can use the carrier's website or a third-party tracking service.
Recommended Tracking Service
We recommend using 17Track, a reliable global package tracking platform that supports most international carriers.
To use 17Track:
- Visit www.17track.net
- Enter your tracking number in the search field
- Click "Track" to view your package's current status and location
Frequently Asked Questions
- How long does it take for my tracking information to update?
- Tracking information typically updates within 24-48 hours after shipment. Some carriers may take longer to scan packages into their system.
- What should I do if my tracking information isn't updating?
- If your tracking hasn't updated for more than 3 business days, please contact our customer support team through your account dashboard.
- Can I track multiple orders at once?
- Yes, services like 17Track allow you to track multiple packages simultaneously by entering all tracking numbers separated by commas.