Shipping policy

Shipping Information

At HaloVivo, we strive to deliver your beautiful jewelry and decorative items with care and efficiency. Please review our shipping policy below for detailed information.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Custom or handmade items may require additional processing time, which will be specified on the product page.

Shipping Methods & Delivery Time

  • Standard Shipping: 5-10 business days

Delivery times are estimates and may vary due to carrier delays or customs processing.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight and dimensions
  • Shipping destination
  • Selected shipping method

Free standard shipping is available for orders over $50 within domestic regions.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website.

International Orders

International customers are responsible for:

  • Any customs duties, taxes, or import fees
  • Providing accurate and complete shipping information
  • Complying with their country's import regulations

We cannot guarantee delivery times for international shipments due to customs processing.

Shipping Restrictions

Some jewelry making supplies (e.g., certain crystals or materials) may be restricted in certain countries. Please check your local regulations before ordering.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery (for damaged items) or within 14 days of the expected delivery date (for lost packages). We will work with the shipping carrier to resolve the issue.

Address Changes

Please ensure your shipping address is correct before placing your order. Address changes may be possible if requested within 24 hours of order placement, but we cannot guarantee changes after processing begins.

Holiday Shipping

During peak seasons and holidays, processing and delivery times may be extended. We recommend placing orders early to ensure timely delivery.