Terms of service

1. Acceptance of Terms

By accessing and using HaloVivo.com ("the Website"), you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all visitors, users, and customers who access or use our services. If you disagree with any part of these Terms, you must discontinue use of the Website immediately.

2. User Responsibilities

  • You must be at least 18 years old or have parental consent to use our services
  • You agree to provide accurate account information and maintain its confidentiality
  • Any fraudulent or unauthorized use may result in termination of your account
  • You are responsible for all activities that occur under your account

3. Product Information

While we strive for accuracy, HaloVivo does not warrant that product descriptions, colors, or other content on the Website are completely accurate, reliable, or error-free. Product images may vary slightly from actual items due to monitor display differences.

4. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of HaloVivo or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

5. Limitation of Liability

HaloVivo shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • The use or inability to use our products or services
  • Unauthorized access to or alteration of your transmissions
  • Any third-party conduct or content on the Website
  • Any other matter relating to our services

6. Refund & Return Policy

We accept returns within 30 days of delivery for unused items in original packaging. To initiate a return:

  1. Contact our customer service team via the Website
  2. Receive return authorization and instructions
  3. Ship the item back with tracking

Refunds will be processed within 14 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

7. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the International Chamber of Commerce. The arbitration shall take place in Singapore and be conducted in English. Both parties waive the right to a jury trial or to participate in a class action.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

9. Changes to Terms

HaloVivo reserves the right to modify these Terms at any time. We will notify users of significant changes through the Website or via email. Continued use of the Website after such changes constitutes acceptance of the new Terms.

10. Contact Information

For any questions regarding these Terms, please contact our customer service team through the support channels provided on the Website.